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mozart
Cruiser
| Joined: | Mon Feb 25th, 2008 |
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| Posts: | 6 |
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Posted: Mon Mar 10th, 2008 07:35 pm | 1st Post |
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Justin Carriello
Manager
Cruise & Travel Authority
He is the rudest person in the world. Don't use them.
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Brangwen
Mosquito
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Posted: Mon Mar 10th, 2008 07:37 pm | 2nd Post |
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Would you care to share your story with us? It's nice to have a little background information to go with things! 
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~I'm the root of all that's evil, yeah but you can call me cookie~
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mozart
Cruiser
| Joined: | Mon Feb 25th, 2008 |
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Posted: Mon Mar 10th, 2008 07:55 pm | 3rd Post |
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After many unanswered phone calls, and emails..I called this guy (Justin) back at the TA and asked to cancel..he asked me why I was canceling.. so I was honest, and said too many unanswered calls, and emails. He flew off the handle.. saying well we are closed on the weekends..didn't I know that.. Umm no.. their answering machine did not say that. I left messages .. I left emails.. all which then should have been answered without me calling and emailing again this afternoon.. I did wait .. (Remember though this isn't the first time I had a hard time contacting him.. I did once before on week days.. to get a different table size.) This guy was sooo mad .. he called me pathetic for canceling! I said that was not very business like.. and he hung up.. He is really hot headed.. it is scary.. He will give me my deposit back.. right? There was no cancelation fees at time I booked with them. .
I am honestly a very timid person. I don't like confrontation. I was trying to think of a way to not even bring up all that.. but he pressed it..
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Catnip
Charter Member
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Posted: Mon Mar 10th, 2008 09:56 pm | 4th Post |
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mozart wrote:
This guy was sooo mad .. he called me pathetic for canceling! I said that was not very business like.. and he hung up.. He is really hot headed.. it is scary.. He will give me my deposit back.. right? There was no cancelation fees at time I booked with them. .
That is terrible!!!!!  Is he the owner of the agency, or just an employee? If he is just an agent there, I would for sure call and speak to the owner of the agency! They need to know what their employees are saying to customers!
You will need to get in touch with someone else at that agency and let them know you cancelled with that guy and want your deposit back.
There are several good TA's here at CTT that are good members. Check out our TA section for good/bad recommendations!!!!! http://cruisetraveltalk.com/forum51/
Last edited on Mon Mar 10th, 2008 09:57 pm by Catnip
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32 previous cruises..
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mozart
Cruiser
| Joined: | Mon Feb 25th, 2008 |
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| Posts: | 6 |
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Posted: Mon Mar 10th, 2008 10:11 pm | 5th Post |
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Catnip wrote: mozart wrote:
This guy was sooo mad .. he called me pathetic for canceling! I said that was not very business like.. and he hung up.. He is really hot headed.. it is scary.. He will give me my deposit back.. right? There was no cancelation fees at time I booked with them. .
That is terrible!!!!! Is he the owner of the agency, or just an employee? If he is just an agent there, I would for sure call and speak to the owner of the agency! They need to know what their employees are saying to customers!
You will need to get in touch with someone else at that agency and let them know you cancelled with that guy and want your deposit back.
There are several good TA's here at CTT that are good members. Check out our TA section for good/bad recommendations!!!!! http://cruisetraveltalk.com/forum51/
He is owner.. If I read it right there are only like 3 people that work there? I did write to cruisecompete.com, and Bob Levinstein.. the CEO there wrote back, and was very nice about it all. I think I will use them again.. just not with that TA.. I never tried cruisecompete til now. Thanks for your help
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hstrybuf
Founders
| Joined: | Sat Jun 17th, 2006 |
| Location: | Kansas |
| Posts: | 19965 |
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Posted: Tue Mar 11th, 2008 01:25 am | 6th Post |
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| Never heard of him. For a minute there I thought you said Pirello or something similar. Their agency advertises around here all the time.
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Deb - Research, research, research!
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Liberty 10/07; Miracle 10/06; Navigator OTS 10/04; Legend 04/04; Grand Princess 09/03; Dawn Princess 01/03; Enchantment OTS 10/02; Destiny 01/02; Sensation 10/99
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