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cruiserkat
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Posted: Wed Jan 30th, 2008 03:30 am | 1st Post |
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I'm new here and not sure if this is the right place to post this but here goes anyway.
My upcoming cruise is less than 3 wks away and I booked it for myself and 2 other staterooms (6 people) using a TA I found using cruise compete. Initially the TA responded to emails and phone call right away. For the past week I've tried to contact her by email and phone and she doesn't respond.
One of my fellow cruisers is unable to go on the cruise and I am unable to reach the TA to let her know. The cruise is paid for, but I'm wondering if there will be any problems for the other person in that stateroom. Should I contact the cruise line and let them know that I can't reach the TA?
I don't know what to do about this and would appreciate any thoughts or suggestions.
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Eeyore
Frequent Cruiser
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Posted: Wed Jan 30th, 2008 11:06 am | 2nd Post |
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You need to get hold of someone at her agency. I don't know that the cruiseline will talk to you, since you have a ta.
If you're still 3 weeks away, you can substitute someone else into that room, I believe, with a minimal "change name" fee. If you prefer not to, the second person should be taken off of that room - the person remaining would pay the single supplement, which is basically two people's fares, minus the port charges. So, there could be a small refund coming back, I think (not totally sure, since it's after final payment).
Anyway, you really need to get hold of the ta's agency. If not, you could try calling the cruiseline and explaining the situation. I don't know that anyone here could give you specific suggestions, unless you give up the name of the agent/agency - maybe someone here has contacts at the agency.
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nhrich
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Posted: Wed Jan 30th, 2008 11:59 am | 3rd Post |
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I would continue trying to contact your agent, but in the meantime, call the cruise line and explain what has been happening (ideally it should be the person that's cancelling that calls the cruise line). They can put a note on the reservation that this is going on, so if you fall into a higher penalty period before anything gets done, there will be some grounds to dispute the higher penalty.
Good luck, and let us know how you make out!
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Catnip
Charter Member
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Posted: Wed Jan 30th, 2008 01:25 pm | 4th Post |
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Is the phone number you have for your TA a direct line to your agent's desk? If so, can you get the agencies phone number and call it? That way, you can talk to another agent, or better yet, the manager of the agency.
Rich, correct me if I'm wrong.........Since the final payment has already been made, there won't be any refunds being given, right? So the person that is cancelling will just be out thir money unless they purchased insurance?
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nhrich
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Posted: Wed Jan 30th, 2008 01:40 pm | 5th Post |
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| They may be able to get 50% back up to 7 days prior...depends on the cruise line. I'm not sure if insurance would cover, since we don't know the reason for being unable to go.
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cruiserkat
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Posted: Wed Jan 30th, 2008 03:06 pm | 6th Post |
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Thanks for the responses.
The agency is Cruise Connected and I only have one number, 888-285-2803. I've left messages for Roxanne and Operator and have sent several emails since 1/22. I've not been successful trying to reach anyone else there. If anyone has any connections, please feel free to help.
The cruise line is NCL. I haven't cruised with them since back in the 90's. I made all the arrangements for my group. Would there be additional fees for the person going solo? He paid for the person that is unable to go, and is OK with going alone but I hope it doesn't cost him any more than he's paid. He did get cancellation insurance but didn't pay extra to "cancel for any reason" (it wasn't offered on the phone) and I don't think the reason for not going is covered.
Since I'm the "coordinator" of our little group I'd like to take care of the footwork if I can. Our little group has taken several cruises together and things have gone smooth as silk. This time a couple of issues have come up and I feel bad that I lead us in this direction.
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nhrich
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Posted: Wed Jan 30th, 2008 03:11 pm | 7th Post |
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Is anyone answering the phone at all there? If they are, ask to speak to the supervisor.
Chances are, the person sailing will have to make up the difference between the fare and the penalty, so it should probably cost the same (except for taxes & any fuel supplement for the second person).
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goodml
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Posted: Wed Jan 30th, 2008 03:13 pm | 8th Post |
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Nothing else will have to be paid as the second fare is paid in full anyway. If that passenger doesn't come, it's just a no show. The cruise line still gets their money. If you try to cancel the second passenger to get a partial refund then the remaining single's fare will change. I'd just leave it as is and have the no show or try to find someone to take the person's place.
I would definitely call NCL directly though, and explain what's going on with the TA if for no other reason than to just be sure everything is fine with the bookings. You can run the scenario by them at that time and see what they suggest.
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Seahorse123
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Posted: Wed Jan 30th, 2008 03:16 pm | 9th Post |
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cruiserkat wrote: Thanks for the responses.
The agency is Cruise Connected and I only have one number, 888-285-2803. I've left messages for Roxanne and Operator and have sent several emails since 1/22. I've not been successful trying to reach anyone else there. If anyone has any connections, please feel free to help.
The cruise line is NCL. I haven't cruised with them since back in the 90's. I made all the arrangements for my group. Would there be additional fees for the person going solo? He paid for the person that is unable to go, and is OK with going alone but I hope it doesn't cost him any more than he's paid. He did get cancellation insurance but didn't pay extra to "cancel for any reason" (it wasn't offered on the phone) and I don't think the reason for not going is covered.
Since I'm the "coordinator" of our little group I'd like to take care of the footwork if I can. Our little group has taken several cruises together and things have gone smooth as silk. This time a couple of issues have come up and I feel bad that I lead us in this direction.
Being that you are not getting any money back and you may incur a penalty fee to change to a solo (I would still check tho) weigh the options and the best one may be to not cancel and have the pax be a no-show.
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Lotteryfan
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Posted: Wed Jan 30th, 2008 03:32 pm | 10th Post |
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| I've used Roxanne before for the first cruise I went on in 2006. She was very helpful and I never had a problem. Perhaps she is on vacation and unable to respond. My current TA had one of those automated responses when I emailed her while she was on vacation. Perhaps Roxanne doesn't have this or just forgot to set it up. I do hope things work out for you.
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Lotteryfan
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Posted: Wed Jan 30th, 2008 03:38 pm | 11th Post |
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cruiserkat wrote: Thanks for the responses.
The agency is Cruise Connected and I only have one number, 888-285-2803. I've left messages for Roxanne and Operator and have sent several emails since 1/22. I've not been successful trying to reach anyone else there. If anyone has any connections, please feel free to help.
That is the telephone number that I have in my records...extension 701 for Roxanne.
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1989, Aug, Southward, 5 days
2006, April, Spirit, 7 days
2007, March, April, Spirit, 14 days back to back
2007, Oct, Spirit,1 night ctn
2007, Oct, Crown 7 days, on its last voyage
2008, Feb, Majesty
2008, March, April 14 day Spirit repo
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Catnip
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Posted: Wed Jan 30th, 2008 06:39 pm | 12th Post |
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goodml wrote: Nothing else will have to be paid as the second fare is paid in full anyway. If that passenger doesn't come, it's just a no show. The cruise line still gets their money. If you try to cancel the second passenger to get a partial refund then the remaining single's fare will change. I'd just leave it as is and have the no show or try to find someone to take the person's place.
I would definitely call NCL directly though, and explain what's going on with the TA if for no other reason than to just be sure everything is fine with the bookings. You can run the scenario by them at that time and see what they suggest.
That's what I would do, too.
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cruiserkat
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Posted: Wed Jan 30th, 2008 07:42 pm | 13th Post |
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Seahorse123 wrote.
Being that you are not getting any money back and you may incur a penalty fee to change to a solo (I would still check tho) weigh the options and the best one may be to not cancel and have the pax be a no-show.
If they charge a penalty fee to change to solo, wouldn't they charge it at check-in when they see the no-show?
And if I call NCL and they talk to me about the MIA TA, and I mention someone not being able to go won't that set into action the cancellation and penalty fee?
Thanks again for the helpful responses and I hope there is nothing untoward going on with Roxanne
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shoreguy
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Posted: Wed Jan 30th, 2008 07:58 pm | 14th Post |
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cruiserkat wrote: Seahorse123 wrote.
Being that you are not getting any money back and you may incur a penalty fee to change to a solo (I would still check tho) weigh the options and the best one may be to not cancel and have the pax be a no-show.
If they charge a penalty fee to change to solo, wouldn't they charge it at check-in when they see the no-show?
And if I call NCL and they talk to me about the MIA TA, and I mention someone not being able to go won't that set into action the cancellation and penalty fee?
Thanks again for the helpful responses and I hope there is nothing untoward going on with Roxanne
I am with those that just say leave the booking alone. The missing passenger will just be a no show and no change to the price.
The difference betwwen the solo fare and double on NCL is only the tax on the second passenger. To get that small savings you would need to cancel the current booking in whole, pay any penelties perhaps for for both passengers, and rebook at the current fares. No question that it will cost a lot more then leaving it alone.
No cancelation fee for a no show. NCL just keeps the money paid. I bet it happens on many cruises.
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OceanGirl
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Posted: Wed Jan 30th, 2008 08:01 pm | 15th Post |
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shoreguy wrote:
I am with those that just say leave the booking alone. The missing passenger will just be a no show and no change to the price.
No cancelation fee for a no show. NCL just keeps the money paid. I bet it happens on many cruises.
Sounds like the best plan to me.
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cruiserkat
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Posted: Wed Jan 30th, 2008 08:16 pm | 16th Post |
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Thank you all so much. It does indeed sound like the best plan to me, too.
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shoreguy
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Posted: Wed Jan 30th, 2008 08:41 pm | 17th Post |
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cruiserkat wrote: Thank you all so much. It does indeed sound like the best plan to me, too.
The only down side the person not coming gets stuck with paying in full for a cruise they will not take.
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nhrich
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Posted: Wed Jan 30th, 2008 08:52 pm | 18th Post |
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shoreguy wrote: cruiserkat wrote: Thank you all so much. It does indeed sound like the best plan to me, too.
The only down side the person not coming gets stuck with paying in full for a cruise they will not take.
Yes, but the person that is going is the one that paid for the cruise. Now he gets the cabin to himself.
Let them know about the no-show when you check in. Carnival rebated the taxes for a no-show, I'm not sure what NCL will do (but they should do the same).
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cruiserkat
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Posted: Fri Feb 1st, 2008 01:10 am | 19th Post |
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I want to report that my TA is no longer MIA. I heard from her today. Thanks again for all your help.
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