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hstrybuf
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Posted: Sat Jan 27th, 2007 12:46 am | 1st Post |
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If your cruise travel agent does a follow-up profile, shortly after you return from your trip, kudos to him or her. That agent is on the threshold of providing excellent customer service.
On the other hand, if your agent does nothing, what is the message to you?
Cruise travel agents, like business people everywhere, are oftentimes too busy taking care of the next customer to do a follow-up profile with someone who has already traveled.
Nowadays, people have come to not expect good or excellent customer service. What about you? Do you really expect to receive excellent customer service?
http://www.cruise-vacation-advisor.com/cruise-travel-agent.html
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Deb - Research, research, research!
My pics: http://community.webshots.com/user/hstrycrsr
Liberty 10/07; Miracle 10/06; Navigator OTS 10/04; Legend 04/04; Grand Princess 09/03; Dawn Princess 01/03; Enchantment OTS 10/02; Destiny 01/02; Sensation 10/99
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BeckyThane
Super Cruiser
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Posted: Fri Feb 23rd, 2007 02:41 am | 2nd Post |
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I've used the same travel agent for my last three bookings, and the same agency for the last four. (I'd have used the same TA I used the first time, but I couldn't remember his name!  )
Steve Bell at Vacations To Go has given me ~great~ customer service. He's always quick to return calls if he's not available when I call -- which is rare -- and equally quick with e-mails. His agency does a follow-up after the cruise regarding their customer service and my opinions of the cruiseline and ship. He's always thrown me a bone/perk, too (e.g., cabin credit, bottle of wine). I've referred several others to him.
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Catnip
Charter Member
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Posted: Fri Feb 23rd, 2007 10:24 am | 3rd Post |
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I've been cruising for so long and have used so many travel agents, I can't really remember!! LOL!
Since I have been doing my own bookings for about 8 years now, I don't send myself anything!! :coolguy: :coolguy:
I have used local travel agencies, as well as one on-line cruise broker (Cruise Brothers), and never remember getting a call or e-mail when we returned home from a cruise.
In all my years of cruising, I only remember getting something one time......it was some kind of fruit or snack tray in our cabin, and a bottle of wine.
____________________
32 previous cruises..
Next up: Last Atlantic crossing on QE 2 10-08/Celebrity Solstice 1-09/Jewel of the Seas 3/09
**Triangles Are For Losers!**
Don't touch that triangle!
Adopt a pet from your local shelter & save a life!
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grinningramps
Founders
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Posted: Fri Feb 23rd, 2007 11:15 am | 4th Post |
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I usually do my own travel arrangements...but I do want to say that I had a group cruise booked through Care Free Vacations, owned by our own nhrich. Carinval decided to relocate the ship before the cruise was to take place so my cruise was cancelled. I had only paid a $25 deposit but I never even had to ask Rich for my refund. A few days after the cancellation was announced...my refund check was in my mail box.
So Rich seems to be a travel agent that pays attention to details...and follows up!:thumbsup:
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BAMA X 2
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Posted: Fri Feb 23rd, 2007 12:22 pm | 5th Post |
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I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
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Catnip
Charter Member
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Posted: Fri Feb 23rd, 2007 12:44 pm | 6th Post |
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BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!! 
____________________
32 previous cruises..
Next up: Last Atlantic crossing on QE 2 10-08/Celebrity Solstice 1-09/Jewel of the Seas 3/09
**Triangles Are For Losers!**
Don't touch that triangle!
Adopt a pet from your local shelter & save a life!
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nhrich
Charter Member
| Joined: | Thu Jun 29th, 2006 |
| Location: | Windham, NH |
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Posted: Fri Feb 23rd, 2007 01:47 pm | 7th Post |
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BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
____________________
Rich, ACC
Carefree Vacations
http://www.carefree-vacations.net
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hstrybuf
Founders
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Posted: Fri Feb 23rd, 2007 01:58 pm | 8th Post |
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| My experience with Rich was the same as Gramps! :thumbsup: This is the kind of service I had become used to until my TA of several years died last year.
____________________
Deb - Research, research, research!
My pics: http://community.webshots.com/user/hstrycrsr
Liberty 10/07; Miracle 10/06; Navigator OTS 10/04; Legend 04/04; Grand Princess 09/03; Dawn Princess 01/03; Enchantment OTS 10/02; Destiny 01/02; Sensation 10/99
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debinnh
Charter Member
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Posted: Tue Feb 27th, 2007 01:17 am | 9th Post |
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Talk about great customer service, Rich brought my Pride of Hawaii tix to our house, sat down with us and went over the maps of each island with suggestions for each. He went over our car rentals, brought us gifts (tshirts, pens, bag, magnet, free tix to home shows) and brought his wife Jeri along to fill in anything he might have left out! And it was a snowy night and the roads were not great (I hope you got home without incident, btw). We are now so much more excited after talking with them! One month to go!
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Future:
Celebrity Galaxy Oct 13 2008, The big 50 Med Cruise: Rome, Greece and Turkey!
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debinnh
Charter Member
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Posted: Tue Feb 27th, 2007 01:19 am | 10th Post |
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Catnip, today's avitar is the best so far! :thumbsup:
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Future:
Celebrity Galaxy Oct 13 2008, The big 50 Med Cruise: Rome, Greece and Turkey!
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Catnip
Charter Member
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Posted: Tue Feb 27th, 2007 01:24 am | 11th Post |
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Thanks, Deb!!!!!!!  I have 2 more St. Patty's Day avatars to use over the next 2 weeks!! But I do like the green beer!!!!!
____________________
32 previous cruises..
Next up: Last Atlantic crossing on QE 2 10-08/Celebrity Solstice 1-09/Jewel of the Seas 3/09
**Triangles Are For Losers!**
Don't touch that triangle!
Adopt a pet from your local shelter & save a life!
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BeckyThane
Super Cruiser
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Posted: Tue Feb 27th, 2007 02:10 am | 12th Post |
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Catnip wrote: But I do like the green beer!!!!!
I like the green ~bear~!!! 
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Catnip
Charter Member
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Posted: Tue Feb 27th, 2007 02:27 am | 13th Post |
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OK, who sees the green beer and who sees the green bear??????? :rofl:
____________________
32 previous cruises..
Next up: Last Atlantic crossing on QE 2 10-08/Celebrity Solstice 1-09/Jewel of the Seas 3/09
**Triangles Are For Losers!**
Don't touch that triangle!
Adopt a pet from your local shelter & save a life!
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hstrybuf
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Posted: Tue Feb 27th, 2007 02:43 am | 14th Post |
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I see the green beer now, but yesterday I saw the green bear! 
____________________
Deb - Research, research, research!
My pics: http://community.webshots.com/user/hstrycrsr
Liberty 10/07; Miracle 10/06; Navigator OTS 10/04; Legend 04/04; Grand Princess 09/03; Dawn Princess 01/03; Enchantment OTS 10/02; Destiny 01/02; Sensation 10/99
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Catnip
Charter Member
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Posted: Tue Feb 27th, 2007 12:32 pm | 15th Post |
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YEP!!!!!!! Just want to keep you guys on your toes!!!!!
____________________
32 previous cruises..
Next up: Last Atlantic crossing on QE 2 10-08/Celebrity Solstice 1-09/Jewel of the Seas 3/09
**Triangles Are For Losers!**
Don't touch that triangle!
Adopt a pet from your local shelter & save a life!
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BAMA X 2
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Posted: Tue Feb 27th, 2007 02:30 pm | 16th Post |
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Catnip wrote: BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!!
No but I am concerned I could end up on a freaking Bear cruise!
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BAMA X 2
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Posted: Tue Feb 27th, 2007 02:32 pm | 17th Post |
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debinnh wrote: Talk about great customer service, Rich brought my Pride of Hawaii tix to our house, sat down with us and went over the maps of each island with suggestions for each. He went over our car rentals, brought us gifts (tshirts, pens, bag, magnet, free tix to home shows) and brought his wife Jeri along to fill in anything he might have left out! And it was a snowy night and the roads were not great (I hope you got home without incident, btw). We are now so much more excited after talking with them! One month to go!
Rich came to your house????
I cant wait to seem him in Alabama with our Crown Tix!
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nhrich
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Posted: Tue Feb 27th, 2007 02:33 pm | 18th Post |
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BAMA X 2 wrote: Catnip wrote: BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!!
No but I am concerned I could end up on a freaking Bear cruise!
If you remember correctly, I was the one who got you off the Bear cruise!
Maybe I should've left you on it. You'd have probably enjoyed yourself more.
Deb, no problem making it home last week... thanks.
Last edited on Tue Feb 27th, 2007 02:34 pm by nhrich
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Rich, ACC
Carefree Vacations
http://www.carefree-vacations.net
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BAMA X 2
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Posted: Tue Feb 27th, 2007 02:34 pm | 19th Post |
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nhrich wrote: BAMA X 2 wrote: Catnip wrote: BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!!
No but I am concerned I could end up on a freaking Bear cruise!
If you remember correctly, I was the one who got you off the Bear cruise!
Maybe I should've left you on it. You'd have probably enjoyed yourself more.
Enjoy? Only if you are a Bear Rich!
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nhrich
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Posted: Tue Feb 27th, 2007 02:35 pm | 20th Post |
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BAMA X 2 wrote: nhrich wrote: BAMA X 2 wrote: Catnip wrote: BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!!
No but I am concerned I could end up on a freaking Bear cruise!
If you remember correctly, I was the one who got you off the Bear cruise!
Maybe I should've left you on it. You'd have probably enjoyed yourself more.
Enjoy? Only if you are a Bear Rich!
No thanks.
____________________
Rich, ACC
Carefree Vacations
http://www.carefree-vacations.net
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BAMA X 2
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Posted: Tue Feb 27th, 2007 02:35 pm | 21st Post |
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BAMA X 2 wrote: nhrich wrote: BAMA X 2 wrote: Catnip wrote: BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!!
No but I am concerned I could end up on a freaking Bear cruise!
If you remember correctly, I was the one who got you off the Bear cruise!
Maybe I should've left you on it. You'd have probably enjoyed yourself more.
Enjoy? Only if you are a Bear Rich!
I do owe you one for that BTW! I knew Mr Tractor was up to something when he told me to book it!
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BAMA X 2
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Posted: Tue Feb 27th, 2007 02:44 pm | 22nd Post |
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nhrich wrote: BAMA X 2 wrote: nhrich wrote: BAMA X 2 wrote: Catnip wrote: BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!!
No but I am concerned I could end up on a freaking Bear cruise!
If you remember correctly, I was the one who got you off the Bear cruise!
Maybe I should've left you on it. You'd have probably enjoyed yourself more.
Enjoy? Only if you are a Bear Rich!
No thanks.
Why not? As a red Sox fan you've been taking it up the ass for years!
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nhrich
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Posted: Tue Feb 27th, 2007 03:05 pm | 23rd Post |
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BAMA X 2 wrote: nhrich wrote: BAMA X 2 wrote: nhrich wrote: BAMA X 2 wrote: Catnip wrote: BAMA X 2 wrote: I think my new TA smokes a lot of weed!
BAMA--------->hopes rich doesn't read this thread!
That doesn't make him a bad person!!!!!!
No but I am concerned I could end up on a freaking Bear cruise!
If you remember correctly, I was the one who got you off the Bear cruise!
Maybe I should've left you on it. You'd have probably enjoyed yourself more.
Enjoy? Only if you are a Bear Rich!
No thanks.
Why not? As a red Sox fan you've been taking it up the ass for years!
Ouch.
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Rich, ACC
Carefree Vacations
http://www.carefree-vacations.net
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Catnip
Charter Member
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Posted: Tue Feb 27th, 2007 03:08 pm | 24th Post |
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BAMA X 2 wrote: debinnh wrote: Talk about great customer service, Rich brought my Pride of Hawaii tix to our house,
Rich came to your house????
I cant wait to seem him in Alabama with our Crown Tix!
Oh, yeah!!!!!!!
____________________
32 previous cruises..
Next up: Last Atlantic crossing on QE 2 10-08/Celebrity Solstice 1-09/Jewel of the Seas 3/09
**Triangles Are For Losers!**
Don't touch that triangle!
Adopt a pet from your local shelter & save a life!
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Catnip
Charter Member
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Posted: Tue Feb 27th, 2007 03:09 pm | 25th Post |
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BAMA X 2 wrote:
No but I am concerned I could end up on a freaking Bear cruise!
If you remember correctly, I was the one who got you off the Bear cruise!
I do owe you one for that BTW! I knew Mr Tractor was up to something when he told me to book it!
____________________
32 previous cruises..
Next up: Last Atlantic crossing on QE 2 10-08/Celebrity Solstice 1-09/Jewel of the Seas 3/09
**Triangles Are For Losers!**
Don't touch that triangle!
Adopt a pet from your local shelter & save a life!
|
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