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hstrybuf
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| Joined: | Sat Jun 17th, 2006 |
| Location: | Kansas |
| Posts: | 20621 |
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Posted: Fri Nov 16th, 2007 02:01 pm | 1st Post |
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Press Release 11/13/2007
Dear Shipmates, We are contacting you about an important change to your upcoming cruise. We are extremely sorry to inform you that S/V "Legacy" will not sail the weeks of November 17th, 24th & December 3rd, 2007 as we have hoped and as we have promised. There are just so many difficulties, obstacles and legal issues that stand in our path to continue with enough time for these cruises to sail. We truly apologize for the extreme short notice and for the inconvenience for lack of a better word. We are working quite often 16 hour days to get the ships home and the Legacy sailing.
Please, please, please understand we are not giving up and Windjammer will sail again. We are pretty certain that the target date of December 8th will allow us to prepare the vessel and the company to restore our normal semi professional Windjammer style charm. We are hoping that you will allow us to re-schedule you on a very near future sail date. We are determined to continue to work for and provide you with a Windjammer cruise and nothing less. If you are unable to re-schedule your cruise for a later date and decide to request a refund, please know, that in a short time, we will issue you a complete refund of your paid cruise fare. Its your money and you will get it back. Regrettably, Windjammer will not be able to cover any additional air or hotel charges incurred and associated with a re-booking. Also, if you request a refund, we are unable to cover any air costs if you request a cruise refund unless the flight was booked through us. Even if we wanted to we do not have access to funds yet.
We are focusing everything on proper service and logistics beginning with the Legacy. Nothing but a true and wonderful Windjammer experience will do. Please contact our Reservation's line and talk to John, Meg or Marc between 9am and 5pm EST Monday-Friday at 1 (800) 327-2600, if you chose to reschedule your cruise. Otherwise, rest assured that your refund will be processed. Once again we are truly sorry for any inconvenience this matter has caused you. We hope you will be able to re-schedule your cruise and have a swizzle or 5 with us ASAP.
http://www.windjammer.com/press_release.html#show
____________________
Deb
"In matters of style, swim with the current; in matters of principle, stand like a rock." - Thomas Jefferson
My pics: http://community.webshots.com/user/hstrycrsr
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