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shoreguy
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Posted: Fri Jul 18th, 2008 06:24 pm | 376th Post |
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Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
Last edited on Fri Jul 18th, 2008 06:26 pm by shoreguy
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Geneslamp
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Posted: Fri Jul 18th, 2008 06:29 pm | 377th Post |
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shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
So glad to hear that - Jay will do very well there. So what happened with Henry and Ramadan? We were in the A2 Deluxe Owners Suite and ran into Jay on deck 11 - almost made me wish we had an AB - Got to visit with him for awhile and catch up from last years Spirit cruise. Way to go Jay !!!
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Geneslamp
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Posted: Fri Jul 18th, 2008 06:30 pm | 378th Post |
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shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
Thank you Jim - I'll add that photo to my collection - he's such a sweet man. You gave me my smile of the day with the photo.
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#8888
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Posted: Fri Jul 18th, 2008 07:04 pm | 379th Post |
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THANK YOU for reminding me that Suites usually have Butler service .... 
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shoreguy
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Posted: Fri Jul 18th, 2008 07:10 pm | 380th Post |
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#8888 wrote: THANK YOU for reminding me that Suites usually have Butler service ....
Your would have had a butler if your AA did not smell like a sewer. No way he was going into that stink 
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tanti
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Posted: Fri Jul 18th, 2008 08:29 pm | 381st Post |
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Geneslamp wrote: shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
So glad to hear that - Jay will do very well there. So what happened with Henry and Ramadan? We were in the A2 Deluxe Owners Suite and ran into Jay on deck 11 - almost made me wish we had an AB - Got to visit with him for awhile and catch up from last years Spirit cruise. Way to go Jay !!!
Henry was the butler for the deck 10 suites but never was seen after the first day. Our group had four suites on deck 10 (one of them being the owners suite) and he never came around.
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woodie
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Posted: Fri Jul 18th, 2008 09:38 pm | 382nd Post |
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Henry was our butler in our AE suite 8632 last weekend - did not really seem interested - we had no welcome letter introducing himself and doubt we would have really seen him if we hadn't ordered wine in our suite ( it took us 3 phone calls to find out who was our butler and get his number) - the one additional request we made for a small plate of sandwiches in our cabin on our return from Bruges was not delivered.
We were so disappointed - all our other butlers have been real stars and really looked after us.
Also - call me a snob - but I really hate these t- shirts that they are making the crew wear - Ruth had one on when we got on the ship - did not see her after that - but both days Henry was wearing a t-shirt rather than his uniform.
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shoreguy
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Posted: Fri Jul 18th, 2008 09:43 pm | 383rd Post |
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woodie wrote:
Also - call me a snob - but I really hate these t- shirts that they are making the crew wear - Ruth had one on when we got on the ship - did not see her after that - but both days Henry was wearing a t-shirt rather than his uniform.
I guess they were packing both parties in the two night. One t-shirt for the White Party & one for Monte Carlo Party. On the twelve day the only 2 days they were not in full uniform.
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GREGandamy
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Posted: Fri Jul 18th, 2008 09:44 pm | 384th Post |
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woodie wrote: Henry was our butler in our AE suite 8632 last weekend - did not really seem interested - we had no welcome letter introducing himself and doubt we would have really seen him if we hadn't ordered wine in our suite ( it took us 3 phone calls to find out who was our butler and get his number) - the one additional request we made for a small plate of sandwiches in our cabin on our return from Bruges was not delivered.
We were so disappointed - all our other butlers have been real stars and really looked after us.
Also - call me a snob - but I really hate these t- shirts that they are making the crew wear - Ruth had one on when we got on the ship - did not see her after that - but both days Henry was wearing a t-shirt rather than his uniform.
I agree, I hated the T-shirts for the crew on our recent cruise. Seemed cheap to me.
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Geneslamp
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Posted: Fri Jul 18th, 2008 11:14 pm | 385th Post |
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tanti wrote: Geneslamp wrote: shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
So glad to hear that - Jay will do very well there. So what happened with Henry and Ramadan? We were in the A2 Deluxe Owners Suite and ran into Jay on deck 11 - almost made me wish we had an AB - Got to visit with him for awhile and catch up from last years Spirit cruise. Way to go Jay !!!
Henry was the butler for the deck 10 suites but never was seen after the first day. Our group had four suites on deck 10 (one of them being the owners suite) and he never came around.
During our cruise Henry was our butler after the second day - Ramadan initally introduced himself as our butler - but then they had quite the crowd in the GV, so Henry took over our suite as well as the Courtyard Villas, and believe me he didn't much like answering the phone then either. I honestly don't think he was happy on the Jade - could be because they decided to stay in Europe? who knows - not that he did anything bad - just didn't seem too happy to be there. But then, like you we've always been previously blessed with excellent butlers. We just didn't click and here I was thinking it was just me. 
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Geneslamp
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Posted: Fri Jul 18th, 2008 11:18 pm | 386th Post |
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GREGandamy wrote: woodie wrote: Henry was our butler in our AE suite 8632 last weekend - did not really seem interested - we had no welcome letter introducing himself and doubt we would have really seen him if we hadn't ordered wine in our suite ( it took us 3 phone calls to find out who was our butler and get his number) - the one additional request we made for a small plate of sandwiches in our cabin on our return from Bruges was not delivered.
We were so disappointed - all our other butlers have been real stars and really looked after us.
Also - call me a snob - but I really hate these t- shirts that they are making the crew wear - Ruth had one on when we got on the ship - did not see her after that - but both days Henry was wearing a t-shirt rather than his uniform.
I agree, I hated the T-shirts for the crew on our recent cruise. Seemed cheap to me.
We didn't experience that as we sailed prior to the 2.0 being initiated - but it would seem to me a nice golf type shirt with collar would be more appropriate. That must have been a sight - Ruth in a Tshirt - bet she wasn't happy either.
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dwrist
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Posted: Fri Jul 18th, 2008 11:28 pm | 387th Post |
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Geneslamp wrote: tanti wrote: Geneslamp wrote: shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
So glad to hear that - Jay will do very well there. So what happened with Henry and Ramadan? We were in the A2 Deluxe Owners Suite and ran into Jay on deck 11 - almost made me wish we had an AB - Got to visit with him for awhile and catch up from last years Spirit cruise. Way to go Jay !!!
Henry was the butler for the deck 10 suites but never was seen after the first day. Our group had four suites on deck 10 (one of them being the owners suite) and he never came around.
During our cruise Henry was our butler after the second day - Ramadan initally introduced himself as our butler - but then they had quite the crowd in the GV, so Henry took over our suite as well as the Courtyard Villas, and believe me he didn't much like answering the phone then either. I honestly don't think he was happy on the Jade - could be because they decided to stay in Europe? who knows - not that he did anything bad - just didn't seem too happy to be there. But then, like you we've always been previously blessed with excellent butlers. We just didn't click and here I was thinking it was just me.
I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
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Geneslamp
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Posted: Fri Jul 18th, 2008 11:33 pm | 388th Post |
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dwrist wrote: Geneslamp wrote: tanti wrote: Geneslamp wrote: shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
So glad to hear that - Jay will do very well there. So what happened with Henry and Ramadan? We were in the A2 Deluxe Owners Suite and ran into Jay on deck 11 - almost made me wish we had an AB - Got to visit with him for awhile and catch up from last years Spirit cruise. Way to go Jay !!!
Henry was the butler for the deck 10 suites but never was seen after the first day. Our group had four suites on deck 10 (one of them being the owners suite) and he never came around.
During our cruise Henry was our butler after the second day - Ramadan initally introduced himself as our butler - but then they had quite the crowd in the GV, so Henry took over our suite as well as the Courtyard Villas, and believe me he didn't much like answering the phone then either. I honestly don't think he was happy on the Jade - could be because they decided to stay in Europe? who knows - not that he did anything bad - just didn't seem too happy to be there. But then, like you we've always been previously blessed with excellent butlers. We just didn't click and here I was thinking it was just me.
I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
No, not the same Henry. The Henry you are referring to we met on the Sun originally and he actually trained Jay - so Jay keeps in contact with him and Henry, who we now refer to as Henry the First, was on the Star the past two years. I'm really surprised that you didn't receive exemplary service from him - because we certainly did on the Sun. Older gentlemen - I cannot seem to get my photos small enough to upload here, or I'd post a photo of both of them.
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dwrist
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Posted: Fri Jul 18th, 2008 11:40 pm | 389th Post |
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Geneslamp wrote: dwrist wrote: Geneslamp wrote: tanti wrote: Geneslamp wrote: shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
So glad to hear that - Jay will do very well there. So what happened with Henry and Ramadan? We were in the A2 Deluxe Owners Suite and ran into Jay on deck 11 - almost made me wish we had an AB - Got to visit with him for awhile and catch up from last years Spirit cruise. Way to go Jay !!!
Henry was the butler for the deck 10 suites but never was seen after the first day. Our group had four suites on deck 10 (one of them being the owners suite) and he never came around.
During our cruise Henry was our butler after the second day - Ramadan initally introduced himself as our butler - but then they had quite the crowd in the GV, so Henry took over our suite as well as the Courtyard Villas, and believe me he didn't much like answering the phone then either. I honestly don't think he was happy on the Jade - could be because they decided to stay in Europe? who knows - not that he did anything bad - just didn't seem too happy to be there. But then, like you we've always been previously blessed with excellent butlers. We just didn't click and here I was thinking it was just me.
I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
No, not the same Henry. The Henry you are referring to we met on the Sun originally and he actually trained Jay - so Jay keeps in contact with him and Henry, who we now refer to as Henry the First, was on the Star the past two years. I'm really surprised that you didn't receive exemplary service from him - because we certainly did on the Sun. Older gentlemen - I cannot seem to get my photos small enough to upload here, or I'd post a photo of both of them.
This Henry was young ( I have a pix but it is on another computer) from the Phillipines. He was thin and about 5'9.
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woodie
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Posted: Sat Jul 19th, 2008 01:38 am | 390th Post |
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dwrist wrote: Geneslamp wrote: dwrist wrote: Geneslamp wrote: tanti wrote: Geneslamp wrote: shoreguy wrote: Geneslamp wrote:
Jay - Jaeremar? - fantastic butler - (if he's still there) this man knows the meaning of customer satisfaction.
NCL saw that as well he is now the butler for one of the GVs and 1/2 the courtyard villas. He was tested last cruise with Colin's parents in the GV.
So glad to hear that - Jay will do very well there. So what happened with Henry and Ramadan? We were in the A2 Deluxe Owners Suite and ran into Jay on deck 11 - almost made me wish we had an AB - Got to visit with him for awhile and catch up from last years Spirit cruise. Way to go Jay !!!
Henry was the butler for the deck 10 suites but never was seen after the first day. Our group had four suites on deck 10 (one of them being the owners suite) and he never came around.
During our cruise Henry was our butler after the second day - Ramadan initally introduced himself as our butler - but then they had quite the crowd in the GV, so Henry took over our suite as well as the Courtyard Villas, and believe me he didn't much like answering the phone then either. I honestly don't think he was happy on the Jade - could be because they decided to stay in Europe? who knows - not that he did anything bad - just didn't seem too happy to be there. But then, like you we've always been previously blessed with excellent butlers. We just didn't click and here I was thinking it was just me.
I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
No, not the same Henry. The Henry you are referring to we met on the Sun originally and he actually trained Jay - so Jay keeps in contact with him and Henry, who we now refer to as Henry the First, was on the Star the past two years. I'm really surprised that you didn't receive exemplary service from him - because we certainly did on the Sun. Older gentlemen - I cannot seem to get my photos small enough to upload here, or I'd post a photo of both of them.
This Henry was young ( I have a pix but it is on another computer) from the Phillipines. He was thin and about 5'9.
That's sounds like our Henry !! If we'd have been on the ship any longer I would have requested a change of butler .
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Sellie
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Posted: Sat Jul 19th, 2008 07:17 am | 391st Post |
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shoreguy wrote: #8888 wrote: THANK YOU for reminding me that Suites usually have Butler service ....
Your would have had a butler if your AA did not smell like a sewer. No way he was going into that stink
And the aft suites were too dusty for him either. :tomatoes:
dwrist wrote: I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
I tried to talk to Henry one day but he wasn't interested at all. The only answer I got was that he's working for NCL since seven years!!! 
I found him on one of Jim's pics. I never was able to take one of "Invisible Henry".
Attachment: Henry.jpg (Downloaded 120 times) Last edited on Sat Jul 19th, 2008 07:20 am by Sellie
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insidecabin
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Posted: Sat Jul 19th, 2008 10:27 am | 392nd Post |
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The feed back from our mini group(two cabins) was that Henry was not pro-active, if called or asked things did get done.
I wonder if this is a side effect of low tippers on a few of the previous cruises.
We are very low mantainance cruisers so not realy a problem for us.
An active user of butler services like in room dining would probably want a more active approach.
The cabin steward in that aft section was the first we have had on NCL not to earn a bit extra, not bad just something missing.
As for dust, these are not isolated reports.
I think there is something wrong on the ship, even after a good clean surfaces were getting dusty in hours, I suspect the Aircon which I think was also responsible for the stinky cabin issue, dust on the heater elements probably in use for the first time since the ship was built and throughout the system.
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dwrist
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Posted: Sat Jul 19th, 2008 03:44 pm | 393rd Post |
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Sellie wrote: shoreguy wrote: #8888 wrote: THANK YOU for reminding me that Suites usually have Butler service ....
Your would have had a butler if your AA did not smell like a sewer. No way he was going into that stink
And the aft suites were too dusty for him either. :tomatoes:
dwrist wrote: I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
I tried to talk to Henry one day but he wasn't interested at all. The only answer I got was that he's working for NCL since seven years!!!
I found him on one of Jim's pics. I never was able to take one of "Invisible Henry".
Not our "Henry" ... Now we know to watch for another Henry!
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shoreguy
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Posted: Sat Jul 19th, 2008 04:05 pm | 394th Post |
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insidecabin wrote:
As for dust, these are not isolated reports.
I think there is something wrong on the ship, even after a good clean surfaces were getting dusty in hours, I suspect the Aircon which I think was also responsible for the stinky cabin issue, dust on the heater elements probably in use for the first time since the ship was built and throughout the system.
Funny thing with so many of you talking about dust I went in search of it in the A3. I found none. I even checked the top of the fidge and behind the TV.
Keep in mind my cabin went through a full wash and rinse cycle
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Geneslamp
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Posted: Sat Jul 19th, 2008 04:19 pm | 395th Post |
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Sellie wrote: shoreguy wrote: #8888 wrote: THANK YOU for reminding me that Suites usually have Butler service ....
Your would have had a butler if your AA did not smell like a sewer. No way he was going into that stink
And the aft suites were too dusty for him either. :tomatoes:
dwrist wrote:
I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
I tried to talk to Henry one day but he wasn't interested at all. The only answer I got was that he's working for NCL since seven years!!!
I found him on one of Jim's pics. I never was able to take one of "Invisible Henry".
Yes, that's him, Henry of the Jade. Although on our trip he was not invisible (to be fair) just as someone else has said - not "proactive". We aren't high maintenance cruisers either, breakfast in room for early port days. I think Henry said he had come from the Jewel.
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Sellie
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Posted: Sat Jul 19th, 2008 04:24 pm | 396th Post |
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Geneslamp wrote: Sellie wrote: shoreguy wrote: #8888 wrote: THANK YOU for reminding me that Suites usually have Butler service ....
Your would have had a butler if your AA did not smell like a sewer. No way he was going into that stink
And the aft suites were too dusty for him either. :tomatoes:
dwrist wrote:
I wonder if this is the same Henry we had on the Star a few years back. He did not like us calling him (his nap time), would forget half of the things for dinner in our cabin(Owner's Suite) and forgot a party we were having one evening.
I tried to talk to Henry one day but he wasn't interested at all. The only answer I got was that he's working for NCL since seven years!!!
I found him on one of Jim's pics. I never was able to take one of "Invisible Henry".
Yes, that's him, Henry of the Jade. Although on our trip he was not invisible (to be fair) just as someone else has said - not "proactive". We aren't high maintenance cruisers either, breakfast in room for early port days. I think Henry said he had come from the Jewel.
On the last morning I asked the cabin steward of the AC next day where henry is. Guess what he answered?!
Who's Henry?
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Geneslamp
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Posted: Sat Jul 19th, 2008 04:35 pm | 397th Post |
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Too funny. Who's Henry - maybe we should start a new thread "Where's Henry". But that wouldn't be fair cause nobody knows what he looks like. :picture:
I'm going to go find the old pic of Henry the First and see if I can't get it small enough to post here. DH may have to help as I'm not technically inclined.
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Geneslamp
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Posted: Sat Jul 19th, 2008 04:38 pm | 398th Post |
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| Dust - not a major problem in our cabin (A2) - but I'm wondering if the dust was from the construction (new casino) and somehow got into the air systems? I do recall it was pretty dusty down on deck 6 when they were working during the TA.
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Sellie
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Posted: Sat Jul 19th, 2008 04:43 pm | 399th Post |
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Geneslamp wrote: Dust - not a major problem in our cabin (A2) - but I'm wondering if the dust was from the construction (new casino) and somehow got into the air systems? I do recall it was pretty dusty down on deck 6 when they were working during the TA.
The engineer from Ukraine (with the "bad smell/nose") told us there's no recirculation in the AC system. It's just a coincidence.Last edited on Sat Jul 19th, 2008 04:44 pm by Sellie
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Geneslamp
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Posted: Sat Jul 19th, 2008 04:57 pm | 400th Post |
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Henry the First - Sun and Star
Attachment: Henry The First Sun Star.JPG (Downloaded 85 times)
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